Privacy and Cookie Policy

Overview

Overview

At Clena Ltd (“we” or “us”) we recognise the importance of protecting and respecting your personal data.  This Privacy Policy sets out:

  • The information we collect
  • How we use that information
  • When we share that information
  • Information security
  • Your rights
  • How to contact us

Information We Collect

In running and maintaining our website we may collect and process data about you, including:

  • Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such    information includes traffic data, location data and other communication data.
  • Information provided voluntarily by you – for example, when you make a purchase, or you register for information.
  • Information that you provide when you communicate with us by any means.

We are not responsible for third party features of the Site. You should review privacy policies of any third-party features before providing personally identifiable information to them.

To protect ourselves and our customers, we may record telephone calls for training and monitoring purposes. We also collect information from publicly available sources, and from third parties (such as credit reference or marketing agencies) to let you know about products that may be relevant for your business.

We may collect and retain information about you even if you do not actually become a customer.

IP Addresses

An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser and/or type of computer you are using.

Clena Ltd collects IP addresses and related information for the purposes of system administration, to assess the traffic to the Site, to report aggregate information and to maintain and improve the Site. We can and will use IP addresses, however, to identify a user when we feel it is necessary to enforce compliance with our Terms and Conditions or to protect our service, the website, customers or others.

Use of Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (such as Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

To find out more about cookies including how to see what cookies have been sent and how to manage and delete them visit www.allaboutcookies.org      To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

The following tables describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete clenasupplies.co.uk cookies after visiting the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” in Internet Explorer, "Private Browsing" in Firefox and Safari etc).

We use session cookies to remember your log-in and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled, then various functionality on the site will be broken.

Session Cookies

Cookie Name

Purpose

PHPSESSID

This cookie is used to hold the unique session ID which is generated every time our site is visited. This cookie is deleted when you close the browser.

Session_ID

This retains your ID for your shopping basket. Without this cookie, you cannot add products to your basket or make any purchases.

Cookies for Site Analytics


Provider

Cookie name

Expires

Purpose

More information

Google Analytics

_utma

2 years

This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

Read Google Analytics Safeguarding your data

Google Analytics

_utmb _utmc

30 minutes

These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.

Read Google Analytics Safeguarding your data

Google Analytics

_utmz

6 months

This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.

Read Google Analytics Safeguarding your data

Google Analytics

_utmv

2 years

This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which you use to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. This cookie is only written if you have added the _setVar() method for the tracking code on your website page.

Read Google Analytics Safeguarding your data

Google Analytics

_utmx

2 years

This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for your pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site.  See the Website Optimizer Help Center for more information.

Read Google Analytics Safeguarding your data

 

Storing Your Personal Data

In operating our website, it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. Where this is necessary we will only use parties, who are GDPR compliant.

How We Use Your Information

We may use the information we collect in the following ways:

  • To monitor customer traffic patterns and site usage to help us personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to provide a better service to you when responding to your requests.
  • To quickly and efficiently process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • To manage your account.
  • To notify you about enhancement to our services, such as changes to the site, new services, and special offers that may be of interest.

If you would no longer like to receive promotional e-mails from us, please refer to the "Your Rights" section below.

Sharing Your Information

We are committed to protecting your privacy. We DO NOT sell or provide personal information to any other company or organisation.

We will not knowingly disclose or authorise the disclosure of personal identifiable information to any third party other than in the circumstances detailed below:

  • In the event that we sell any, or all of, our business to a buyer.
  • Where we are legally required by law to disclose your personal information.
  • To a debt collection agency in the case of a defaulting account.          
  • To a credit reference agency or another third party where you have requested that we do so as part of a credit referencing process.
  • To further fraud protection and reduce the risk of fraud.
  • For account management purposes, including for example web hosting partners, couriers to enable delivery of your orders etc.

Information Security

We implement a variety of security measures to maintain the safety of your personal information. The personal information you provide to us is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Where we have given you a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

All payment transactions are handled through the Secure Trading portal and are processed by Lloyds Cardnet. We do not store your credit or debit card details.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Third Party Links

To provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Your Rights

You have the right to access, update and amend personal information that we hold about you. You can also:

  • Object to our use of your personal information for certain purposes
  • Ask us to limit or restrict our use of your personal information
  • Ask us to remove or delete personal information about you (please note: we will not delete information that we are required to hold for regulatory purposes).

If you would like to exercise any of your rights in relation to your personal information, please email sales@clenasupplies.co.uk  Any access request may be subject to a fee of £15 to help meet our costs in providing you with details of the information we hold about you.

If you are not satisfied with our response to your request, you also have the right to refer the matter to the Information Commissioner in the UK. https://ico.org.uk/

How To Contact Us

We welcome your questions, comments, and concerns about privacy. Please send any and all feedback pertaining to privacy, or any other issue to sales@clenasupplies.co.uk. You may also write to us or call us at: Clena Ltd, St Albans Road, Stafford, Staffordshire, ST16 3DP   Phone: 01785 229 229.